From 2d3be3d39bb59e3ac9ce6e5c1bc46e18fe530d50 Mon Sep 17 00:00:00 2001
From: Tyrin Todd <tyrin@modaic.dev>
Date: Sat, 25 Apr 2026 21:30:54 -0700
Subject: [PATCH] server-inference push customer_support_tickets_gorkem

---
 README.md    |  3 +++
 config.json  | 69 ++++++++++++++++++++++++++++++++++++++++++++++++++++
 program.json | 44 +++++++++++++++++++++++++++++++++
 3 files changed, 116 insertions(+)
 create mode 100644 config.json
 create mode 100644 program.json

diff --git a/README.md b/README.md
index e69de29..1388a48 100644
--- a/README.md
+++ b/README.md
@@ -0,0 +1,3 @@
+---
+{}
+---
\ No newline at end of file
diff --git a/config.json b/config.json
new file mode 100644
index 0000000..0ab2d91
--- /dev/null
+++ b/config.json
@@ -0,0 +1,69 @@
+{
+  "model": null,
+  "signature": {
+    "description": "Classify a support ticket into both ticket_type and ticket_subject. As you reason, note any uncertainties, ambiguities, and gaps \u2014 both in how the instructions apply to the task at hand and in whether you have the knowledge needed to solve it. Be honest in your reasoning when you are unsure about your answer.",
+    "properties": {
+      "ticket_text": {
+        "__dspy_field_type": "input",
+        "desc": "Support ticket text content.",
+        "prefix": "Ticket Text:",
+        "title": "Ticket Text",
+        "type": "string"
+      },
+      "reasoning": {
+        "__dspy_field_type": "output",
+        "desc": "Step-by-step reasoning, including uncertainty, ambiguity, or uncertainty in your thought process when relevant.",
+        "prefix": "Reasoning:",
+        "title": "Reasoning",
+        "type": "string"
+      },
+      "ticket_type": {
+        "__dspy_field_type": "output",
+        "desc": "One of: billing inquiry, cancellation request, product inquiry, refund request, technical issue.",
+        "enum": [
+          "billing inquiry",
+          "cancellation request",
+          "product inquiry",
+          "refund request",
+          "technical issue"
+        ],
+        "prefix": "Ticket Type:",
+        "title": "Ticket Type",
+        "type": "string"
+      },
+      "ticket_subject": {
+        "__dspy_field_type": "output",
+        "desc": "One of: account access, battery life, cancellation request, data loss, delivery problem, display issue, hardware issue, installation support, network problem, payment issue, peripheral compatibility, product compatibility, product recommendation, product setup, refund request, software bug.",
+        "enum": [
+          "account access",
+          "battery life",
+          "cancellation request",
+          "data loss",
+          "delivery problem",
+          "display issue",
+          "hardware issue",
+          "installation support",
+          "network problem",
+          "payment issue",
+          "peripheral compatibility",
+          "product compatibility",
+          "product recommendation",
+          "product setup",
+          "refund request",
+          "software bug"
+        ],
+        "prefix": "Ticket Subject:",
+        "title": "Ticket Subject",
+        "type": "string"
+      }
+    },
+    "required": [
+      "ticket_text",
+      "reasoning",
+      "ticket_type",
+      "ticket_subject"
+    ],
+    "title": "GorkemSupportTicketTypeJudgeSig",
+    "type": "object"
+  }
+}
\ No newline at end of file
diff --git a/program.json b/program.json
new file mode 100644
index 0000000..2aebd80
--- /dev/null
+++ b/program.json
@@ -0,0 +1,44 @@
+{
+  "traces": [],
+  "train": [],
+  "demos": [],
+  "signature": {
+    "instructions": "Classify a support ticket into both ticket_type and ticket_subject. As you reason, note any uncertainties, ambiguities, and gaps \u2014 both in how the instructions apply to the task at hand and in whether you have the knowledge needed to solve it. Be honest in your reasoning when you are unsure about your answer.",
+    "fields": [
+      {
+        "prefix": "Ticket Text:",
+        "description": "Support ticket text content."
+      },
+      {
+        "prefix": "Reasoning:",
+        "description": "Step-by-step reasoning, including uncertainty, ambiguity, or uncertainty in your thought process when relevant."
+      },
+      {
+        "prefix": "Ticket Type:",
+        "description": "One of: billing inquiry, cancellation request, product inquiry, refund request, technical issue."
+      },
+      {
+        "prefix": "Ticket Subject:",
+        "description": "One of: account access, battery life, cancellation request, data loss, delivery problem, display issue, hardware issue, installation support, network problem, payment issue, peripheral compatibility, product compatibility, product recommendation, product setup, refund request, software bug."
+      }
+    ]
+  },
+  "lm": {
+    "model": "together_ai/Qwen/Qwen2.5-7B-Instruct-Turbo",
+    "model_type": "chat",
+    "cache": true,
+    "num_retries": 3,
+    "finetuning_model": null,
+    "launch_kwargs": {},
+    "train_kwargs": {},
+    "temperature": null,
+    "max_tokens": null
+  },
+  "metadata": {
+    "dependency_versions": {
+      "python": "3.11",
+      "dspy": "3.1.3",
+      "cloudpickle": "3.1"
+    }
+  }
+}
\ No newline at end of file